All sales are final. We do not accept returns and we do not issue refunds on hemp and CBD products.
Why
Hemp flower, trim, prerolls, preroll fill and kief are consumable agricultural products. Once a package leaves our hands we have no way to verify how it was stored, handled or opened, and we will not resell returned material to another customer. That is a food-safety position before it is a commercial one, and it is standard across the hemp industry.
Every lot we sell is third-party lab tested and the certificate of analysis is published on the product page before you buy. Cannabinoid content, terpene content and the full pesticide screen are there to read. We would rather you check the COA and buy with confidence than buy on spec and be disappointed.
What we will always put right
“All sales final” does not mean we walk away from our own mistakes. Contact us within 14 days of the delivery date and we will replace the order or refund it if:
- the package arrives damaged in transit;
- you received the wrong cultivar, the wrong weight, or the wrong product;
- the order never arrives, or tracking shows it lost;
- the product does not match the certificate of analysis published for that lot.
Please keep the packaging and send a photo if something arrived damaged. It costs you nothing and it is what lets us file the carrier claim.
What is not covered
- Change of mind. Ordering the wrong size or deciding you don’t want it after delivery.
- Preference. Aroma, flavour, appearance and effect vary between cultivars, harvests and individuals. The COA tells you what is in the material; it cannot tell you whether you will enjoy it.
- Legality where you live. Some states restrict or prohibit smokable hemp flower regardless of THC content. Knowing the rules at the delivery address is the buyer’s responsibility.
- Refused or undeliverable packages, and packages marked delivered by the carrier to the address you supplied.
Bulk wholesale orders
Bulk lots are sold as an agricultural commodity for further processing and are final on shipment. If you are buying bulk and want to assess the material first, ask us for a sample before you commit to a lot — that is a far better use of everyone’s time than a dispute afterwards.
Cancelling an order
If your order has not shipped yet, contact us and we will cancel it and refund you in full. Once it is in the carrier’s hands it cannot be cancelled.
How to reach us
Use our contact page and include your order number. We are a two-person farm, so you will get a person rather than a ticket queue. See also our Shipping Policy.
Nothing in this policy limits any right you have under applicable state or federal consumer protection law.